Xfinity mobile unauthorized charges. As you are typing a drop-down list appears.

Xfinity mobile unauthorized charges Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address, so we may further assist you? This article covers some common fraud techniques that bad actors may use in order to obtain your personal information to access your Xfinity account, as well as methods that can be used to protect yourself from them. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Xfinity Mobile is a powerful nationwide network with 5G & millions of secure WiFi Hotspots. If you filled a complaint with the FCC, your going to get a call from their Executive Resolutions Team, they are super helpful and will make it right for you. The law allows Xfinity to charge those fees to cover Feb 11, 2025 · The "To:" line prompts you to "Type the name of a person". Shop the latest devices and deals. Mar 4, 2025 · In Jan, I canceled my credit card after my regular Internet/Mobile charges were posted at the start of the month, hence the fraudulent charges were prevented. Oct 6, 2023 · My bank statement shows them under "Comcast Cable 210118". Wednesday, June 12th, 2024 8:35 PM. Thanks for reaching out to us. Great deal right? WRONG !!! They took my credit card information for auto pay. Type your message in the text area near the bottom of the window • Press Enter to send it Notice of Dispute. So $560 has now been charged to my bank account and Xfinity doesn't want to reverse it. Sep 22, 2023 · The "To:" line prompts you to "Type the name of a person". Dec 20, 2024 · If this issue is not resolved immediately—including processing the refund and ceasing unauthorized charges—I will have no choice but to cancel my service entirely and escalate this matter to the appropriate regulatory bodies. Despite assurances from the Xfinity store and multiple support tickets, this line remained on my account for several months, incurring unwarranted charges. The next day Comcast charged me $168. These charges clearly appear on my bank statement with the name Comcast and the Comcast logo. Comcast Xfinity customers may encounter various billing problems, from incorrect charges to payment processing issues. Please prioritize this matter and provide confirmation of the steps being taken to address it. Xfinity charges its customers monthly for services like: High-speed internet; Cable TV (including bundles) Home phone services Mar 6, 2024 · 3/5/2024 - received email from Xfinity stating they could not charge card on file for $1,120. Jun 20, 2018 · I too had a similar problem with Xfinity Mobile. 68 and $25. I called Xfinity immediately to refund me for these unauthorized charges. Despite numerous attempts to resolve this matter, the issue remains unresolved, and I have yet to receive a refund for the charges related to the phone I did not receive. Type your message in the text area near the bottom of the window Press Enter to send it If you believe the charges are fraudulent, call your credit card company and dispute them. Plan. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Nov 13, 2024 · I emailed xfinity everytime they emailed me a bill, but xfinity team never responded back. Jul 28, 2024 · After 150 minutes total of being on hold, I got an "Xfinity Agent" who picked up the call I made from my work phone, named Gabbie(?). While Number Lock is turned on for your account, no SIM swap or port-out activity can occur. How to Get Xfinity Fees Waived by Yourself. Sep 28, 2023 · We're unable to perform any device or account specific requests for our Mobile customers. Learn more about the details of an Xfinity Mobile bill. About a month ago, I called to upgrade my phones. Dec 15, 2023 · Almost a year ago, I terminated my Xfinity mobile service as of 01/08/2023. Customer Service. Wednesday, January 17th, 2024 4:32 PM Please send us a direct chat message with your full name and complete Feb 6, 2025 · Thursday, February 6th, 2025 4:13 PM. Our team is here to help. Unauthorized Charge. Xfinity Mobile offered me a deal 4 Phones unlimitted data for 120 a month, a free I15 phone and 100 dollar gift card for each line. I failed to look at my bank statement for three months as I trusted Xfinity. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. I have filed a complaint with the BCC and the FCC, for unauthorized charges. May, 2024 – I called Xfinity to request account closure due to my relocation. We would like to show you a description here but the site won’t allow us. Let's look into your billing concerns together. Press Enter to send it. 3 Messages Sep 6, 2022 · Hello @user_c05856, and thank you for reaching out about a charge to your card for services you don't have. This guide provides you with step-by-step instructions on how to resolve these billing concerns effectively. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. XFINITY MOBILE charge has been reported as unauthorized by 93 users, 16 users recognized the charge as safe. Jan 15, 2025 · And do you have both residential service (i. e. Just got another ~$200 charge from Xfinity today, months after canceling service, billed to Xfinity 800-934-6489, MI 48170 USA. Feb 28, 2025 · After speaking with their live assistant, they assured me those charges would be removed. In the unfortunate event that your identity has been stolen and/or fraudulently used to acquire Co Apr 25, 2024 · I am writing to express my deep dissatisfaction regarding the unauthorized charges on my account by your company. 2 days ago · Hello, I have been facing persistent issues with my Xfinity Mobile account since the first day I joined. user_iam02s. I called Xfinity customer service and was told that I need to dispute this matter with my bank. Have you tried contacting our Xfinity Mobile team to investigate this? You can reach us by any of the following means: - SMS Text Message: 1 (888) 936-4968 - Phone: 1 (888) 936-4968 - Chat Feb 6, 2025 · I am beyond frustrated. I categorically deny authorizing this service and demand the following immediate actions: Conduct a thorough review of my account; Terminate the unauthorized mobile line; Immediately cease all billing related to this unauthorized Jan 26, 2025 · Why Do I See an Xfinity Charge on My Credit Card? There are several common reasons why an Xfinity charge might appear on your credit card. Closed. Three agents hung up on me after I told them what had happened. Unauthorized Charge to my Learn more about the details of an Xfinity Mobile bill. Credit Reporting:If the unauthorized charges negatively impact your credit report, consider filing a dispute with the credit bureaus to have the information removed. Oct 31, 2023 · Thanks for posting on our community forums for assistance. Some fees - like the 911 fee and FUSF - are difficult to negotiate. Over the years, 9 times out of 10 my bank rules in my favor and I get my money back. 57 on my bank statement for an Xfinity acco Xfinity can add new fees any time they wish to boost their bottom line, and they often do. Despite numerous calls to Xfinity support, the issue persists, and I am repeatedly blamed and coerced into setting up parental controls on my devices, as if I am somehow responsible for these unauthorized charges. Devices. This form is for Fraudulent Activity Reporting requests for Xfinity Mobile, NOW Mobile, Comcast Business Mobile, and Voice accounts. 13. Nov 1, 2023 · Xfinity Mobile. An official employee, such as myself or whoever is first available, will respond. To whom this may concern, Sep 26, 2024 · On that day Comcast charged my credit card $207. 2. May 5, 2025 · Unauthorized charges are a serious concern, and it should not have taken this long to get this resolved. Jan 13, 2025 · Dealing with billing issues can be frustrating, especially when it comes to your internet and cable service. Mar 11, 2024 · Hello, my mobile account got hacked and unauthorized order iphone and use int’l calling under my account. Press Enter to send it Sep 11, 2023 · The "To:" line prompts you to "Type the name of a person". Won’t refund for unauthorized Dec 23, 2023 · We can help with all things Xfinity right here, @user_cmxqh1. user_4dc7yp thank you for allowing us an opportunity to assist here on the Community Forums. Let's take a closer look at your account and review all the details together. If you have issues or a dispute with us, please get in touch with a Comcast specialist to assist you in resolving your issue, through one of the options available here. On May 19, 2023, I noticed a charge of $41. user_ikmsev 14 Messages. I'd be happy to take a look here. A "Xfinity Support" graphic replaces the "To:" line. When I received the phones, I realized that one o Dec 14, 2022 · Go figure. Below are some of the most likely explanations: Monthly Service Fees. Help other potential victims by sharing any available information about XFINITY MOBILE. 25. Despite my repeated efforts to dispute these charges, I am still being billed for a service I no longer use. Unauthorized charges for ne U. user_syf7dc. I’m tire to speak whit costumer services, and they said that the money will be return. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. However, I just discovered that there have been unauthorized charges on my account, and the outstanding amount has been s Jan 17, 2024 · Unauthorized Charges. The only one of these charges that was authorized was $25. But after I added the new credit card information to my account for autopay of my Internet/Mobile services, the fraudulent charge came back on Feb 26. Jul 13, 2024 · Worse still, I noticed recurring charges for pay-per-view content that I never purchased nor authorized. Select "Xfinity Support" from that list. Mar 7, 2025 · I am reaching out to formally dispute the outstanding balance associated with my Xfinity account [Edit: Personal Information], as I believe this charge is a result of mismanagement in processing my cancellation request. Nov 4, 2024 · The "To:" line prompts you to "Type the name of a person". Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time for issues that require our intervention (like billing requests, troubleshooting Mar 4, 2025 · Despite this confirmation, Xfinity Mobile continues to bill me for a mobile line that was never opened or utilized. Sep 22, 2024 · - However, my Xfinity Mobile account was incorrectly billed for an unauthorized "test" line from the outset. 3/6/2024 - Posted an outline of my issue on Xfinity forms to try a different way to get this issue resolved. Now my bill is due, and those charges have not been removed, and now they are claiming that I authorized those charges! This is the 3rd time Comcast has added unauthorized charges to our account and tried to get us to pay for it. Start by reading your contract with Xfinity. Unauthorized charges for new cell Nov 1, 2024 · Xfinity Customer Support, I am writing to address a concerning issue of unauthorized charges that have appeared on my account since May 2023 all the way to October 2024. Rest assured, we'll stay with you until this is fully fixed. Type your message in the text area near the bottom of the window. U. I'll be happy to help in any way I can to figure out why you were charged. Aug 1, 2023 · Don’t recommend mobile to anyone they over charge for data take unauthorized payments that was never shown was due or even shown on the account when you try and return their devices they don’t want Dec 7, 2024 · Unauthorized Charges for DVR Box Service I am posting lodge a complaint regarding continued charges on my account for a DVR box service that was canceled approximately three years ago. A drop-down list appears. May 15, 2025 · I've been a XFINITY Mobile customer for many years and have had the same phones the whole time. Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud and identity theft. Won’t refund for unauthoriz U. Saturday, January 25th, 2025 1:01 AM. Mar 22, 2024 · I am writing to express my extreme dissatisfaction with the handling of my account and the unjust charges levied against me by Xfinity Mobile. Dec 5, 2024 · Hello HidelmaB, I like to kick back and watch Netflix too, but I wouldn't like paying twice either. An "Xfinity Support" graphic replaces the "To:" line. Let's get this sorted out together. If you have questions about your services, we're here to answer them. 1 Message. As you are typing a drop-down list appears. May 19, 2023 · Dear [Edited: "Personal Information"],I am writing to complain about an unauthorized charge on my credit card. Jun 12, 2024 · Xfinity Mobile. I'm sorry to hear about your Xfinity Mobile unauthorized charges. Instead, type "Xfinity Support" there. Aug 22, 2023 · Unauthorized charge Last 07/26 this company charged me $312. Background of the Issue: 1. Jan 26, 2025 · Why Do I See an Xfinity Charge on My Credit Card? There are several common reasons why an Xfinity charge might appear on your credit card. May 27, 2025 · I terminated all my contracts with Xfinity (both internet and mobile services) back in January, and yet in May, I noticed an unauthorized charge on my card on file. When I chat with an agent to remove unauthorized charges they assured me that unauthorized charges will be waived off within 24-48hrs and provided me a ticket. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7? Unlimited talk, text, and data + advanced features $30 per additional line - Unlimited high-speed data - Unlimited mobile hotspot data, reduced speeds after 30 GB - 4K video - Stream movies and shows in ultra-high definition - Elite Upgrade - Upgrade to the latest phone up to two times per year - Xfinity Call Guard - Shield your phone from spam calls - WiFi PowerBoost - Speeds up to one gig at Oct 18, 2024 · The "To:" line prompts you to "Type the name of a person". This was an unauthorized charge. Wednesday, November 1st, 2023 3:16 PM. Pay your bill, add a phone line, upgrade a device, change your account, and much more in the My Account section of Xfinity Mobile. In the 'To' line, type "Xfinity Support" there. Roaming charges. [Edited] Xfinity mobile. Change Account Information:To prevent future unauthorized charges, consider changing the bank account or debit card linked to your Xfinity account (if applicable). internet, video, home security, or landline phone) and mobile service with us? I ask these questions to start because these are two scenarios which could lead to multiple payments being made to Xfinity, and I appreciate your help getting to the bottom of this! Apr 28, 2025 · Need assistance with unauthorized charge. Xfinity charges its customers monthly for services like: High-speed internet; Cable TV (including bundles) Home phone services Jan 25, 2025 · Xfinity Community Forum. All Xfinity Mobile, NOW by Xfinity, and Comcast Business Mobile customers can also use Number Lock, a free tool that helps prevent the unauthorized transfer of your number to another device or service provider without your approval. 97 whit no reason, closed my accounts more that 3 months ago. I’m not in the country. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. After asking my question as to why Xfinity would make an unauthorized payment, which she did not answer, she told me I could dispute the charge with my credit card. . 5. When I called customer service to request a refund, I was connected with Kaoom, who was shockingly rude, dismissive, and completely unprofessional. Comcast takes security issues seriously and is committed to protecting our customers and other consumers against fraud, including SIM swap and port-out fraud. But you can fight and waive Xfinity fees. user_odzb75. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Here’s a brief summary: It took over three months to start receiving the trade-in credits The charge XFINITY MOBILE was first reported Feb 23, 2024. Unfortunately it didn’t work. Jan 4, 2022 · 3. I have been with xfinity for several years with internet and mobile and I am beyond disappointed on how they refuse to honor their customers. zntmn rzg sjozke wqwekj itgoft ikyjksip tsu byai nvlh vekkq